myVCA

updated: thanks for the fix, the app is now working again. Review: the app is an easy-to-use webapp that gives most, if not all, of the features of the web site, in a mobile friendly and easy interface. Feature request: it would be great to have messages from the clinic, including invoice payment, built into the app, as an option in addition to receiving text messages. I know this needs to be supported on the back-end first, but it would help keep important updates from VCA more identifiable.

Trying to use Vetsource on the app can run incredibly slowly, orders can take a really long time to ship, and there have been multiple times when I've had problems updating my payment method. The card information is correct on my end, but I continue to receive emails saying I need to update it until finally the order got automatically canceled. I started a new order, and now there are TWO active orders and I'm being charged for two times the items I actually need.

Buggy and slow when it works. While you can eventually get what you need, it's painfully slow even on high speed connections. I just found out that all data for the app is stored locally at the clinic and there is NO offsite backup (per the call center). So in extended power outages, inclement weather, floods, etc the app is unusable AND your pets' records cannot be accessed to take to an alternate provider. It also means they can't notify you in any way that they are closed, apparently.

I've subscribed to Careclub for about 10 years, and their service has gotten significantly worse. My latest issue, the auto-renew button on the app doesn't work. When my policy was set to renew this year, they signed me up for a lesser service that I did not agree or consent to that no longer included dental care. I received no emails or phone calls about the change, and the app doesn't show me what my current subscription level is or what other subscription options are available. AVOID!!

The app won't load at all. It notifies me of my pets appointment and asks me to rate the hospital but I can't see or do anything beyond looking at the "something went wrong page". I've reached out twice, today being the 2nd time, and no one's gotten back to me. I used the report button on the error page so I'll my phones relevant system info should be provided. Update 7/21: IT support has been in contact with me and has been trying several angles. Updated for excellent service!

Edited: from 1 to 5 stars based on the quick response and fix! Original: App used to work perfectly but now when I open it, it says "update" needed... I've already done the update... it still just opens to the page that asks you to update the app. Tried uninstalling completely and re-installing the app... first thing that happens is I get a page asking me to update. So... thanks for completely breaking an app that worked just fine

***UPDATE*** 10/29/2023 After deleting the data from the app I uninstalled and reinstalled again. Seems to be working for now.🤞 App is giving error when I try to open it. It worked when I first installed it about a week ago. I uninstalled and reinstalled but still getting an error. Disappointing because I just took my dog to an appointment today at one of the VCA clinics and I wanted to take a look at something in his record but I can't get in. I hope this gets fixed soon.

Haven't opened this app for some time, opened today, they did some redesign, which looks not bad, but the app just doesn't work. Nothing is loading, it's super laggy and not responsive. Such a shame. You should think about performance first and then about redesign. Such a disappointment, even when I tap the Report button nothing happens, looks just like some prototype with no functionality.

I can't sign in to the app. I click on the box to type my email and it bumps me out of the box before I can type anything. Another annoying thing: Somehow I have two different accounts under the same email address. I would think app developers would make it so this can't happen and thus create problems. I guess they didn't think that far ahead. Most annoying problem: App developers don't help fix this. They say to call the hospital and have them fix it. *update* they fixed it. 👍

It's nice to have an app that shows upcoming appointments, reminders, and what medication refills are needed. You can update your contact info for the hospital in here as well. For cons - I found it a bit odd it did not link to my CareClub account, or provide an option to link to it so I can see what I have left on my plan. They are 2 separate accounts for VCA. The load times on the app are a bit slow as well and the search function to find my hospital didn't work - I plugged in my zip and it gave me options for all over the country, even Alabama. I had to find it by name only. Still a nice app to have to manage appts.