BetterMe: Health Coaching
BetterMe LimitedAbout BetterMe: Health Coaching
What's New
Weβve worked hard to make the app faster, prettier and more seamless for you. Thanks for using BetterMe and as always, stay fit, healthy, and happy!
Ratings & Reviews
Review Summary
People have mixed feelings about the BetterMe app, with some appreciating its variety of workouts and ease of use, while many others find its billing practices, lack of customization options, frequent technical issues, and poor customer service to be problematic and misleading.
Getting started with any workout program is hard, so this was anticipated & not a problem. But what I'm finding to be a real hindrance is the fact that there seems to be no option to cast the workout to a TV, leaving me straining to glimpse what poses and actions I should be doing or having to stop altogether to figure that out & then restart. Definitely disappointed in the app. Cancelled, and won't use past my initial trial period. There's always YouTube with free workouts.
Developer response:
Hello. Thank you for your review. Please contact us at [email protected] and our team will gladly provide you with instructions on how to connect the BetterMe app to your TV. Kind regards, team BetterMe
I will say I liked this app a lot at first, the videos and clear instruction showing how to do the exercises is great. But some things could be better. There is no way that I can find to change the daily workout in your plan. I don't have a good wall to do workouts on in my house but they keep giving me wall-based workouts with no way to choose something else which is very annoying. I also wish you could see the workout history for the extra trainings you do outside of your plan. Overall meh.
Developer response:
Hello! We appreciate that you pointed out what needs improvements. Please be informed that we have found your request. Please check your inbox for details. Kind Regards, Team BetterMe
Update: had a chance to use it and get into it. There are so many features and keep it easy especially if you are working on your own at home. Lots of workouts and foods to choose from as well I liked the app. Easy to use but it hit the paywall too soon. I'm a teacher and father and wish I had a few weeks to test it out and not just 1 week. I know it is a beggars chooser problem but wish I had more time to test it out.
Developer response:
UPD: Hello! Thank you for your feedback, we are glad you like the app. Kind Regards, Team BetterMe
So far so good! I really enjoy the guided workouts. Exercise is a hard journey to start because it's hard to know what to focus on to reach your goals. The apps guided workouts makes it easy to just follow along! I'm excited to see what sort of results I get after my 3 months. It motivates me to eat better too, because if I exercise I feel less inclined to put bad food in my body.
Developer response:
We appreciate your positive feedback! It's great to hear the guided workouts are helping you stay motivated and on track with your health journey. Keep up the fantastic work!
Very misleading. I did the 4week plan just to see if it was any good. Answered the questions with having a knee injury. After the 4 week plan renewed, 40 dollars a month, The excercises changed and I could no longer continue even when modified. I reached out and got offered several different free items to stay or" make it right" instead of just refunding the full amount. I can't even write my whole experience here. I sent emails back and forth about the misleading quiz and they just argued.
Developer response:
Hello, Selena! Thank you for reaching out. Our team has now found your email query and sent you a message. Please check your inbox and email us back with more details regarding your concerns. We will do our best to address them. We are looking forward to hearing from you! Kind regards, team BetterMe
DO NOT BUY! π CUSTOMER SERVICE. I left a negative review on 9/23. I decided to give it another chance, given the situation. Never again for this company. I emailed them the day the new charge was incurred for an extra feature I was unaware of and canceled the same day for month 2. I made it known I was unaware of the new charge. Billing specialists Michael & Jackson said no to refund due to policy and stated that I can view my subscriptions on the app, so I must have chosen it.
Developer response:
Hello, Marly! BetterMe cannot charge one's account without the direct permission of the user. You choose a subscription package and are billed due to its conditions displayed on the checkout page and in a confirmation email. Your request has already been resolved. Please let us know if there is anything else we can help you with! Team BetterMe
The first 15 days were great, with the exception of numerous updates. On the 16th day, an update failed to complete, and I had to uninstall the app. When I reinstalled, I was back at day 1. So I have started again, after communicating with support and receiving no resolution. The jury is still out on if I'll purchase the app. The exercises are short and energizing, which is the reason I went ahead and started from day 1 again. It's a great program. I plan to skip some of the updates .
Developer response:
Hello! We appreciate your feedback. In case you have any questions about BetterMe, you can always send us an email at [email protected]. Our team would be glad to help. Kind regards, Team BetterMe
These people will offer a 6 dollar trial for 1 week and then auto bill you 40 dollars a month. They are not up front about the billing terms. Terms are buried in their app. I constantly get adds from the trying to sell additions to their plan every time I am in the app. It isn't even a very well thought ut workout. I've seen better for free. THIS IS A SCAM!!!!! And as far as the response, no, they do not make it apparent they would auto bill me 1 week later for 40 dollars for 1 months service.
Developer response:
UPD: Hi. All our plans are based on a subscription. And a 7-day trial period is part of a subsequent 1-month subscription. You can find this info both before and after the payment in your purchase confirmation letter. Please, reach us at [email protected], and we will share all further details. Kind Regards, Team BetterMe
Im an advanced work out person. I push myself a little more with every work that I do. With this app, no matter how advanced I put in the options, it doesn't give me the workout I want or need. And I don't feel like I've accomplished anthing. I've tried multiple ways and type within the app, to no avail. I will be canceling. I wanted more ideas on how to reach my goals, but this stuff is too simple
Developer response:
Hello! Thank you for your feedback. Our team found your query and replied to your email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe
Updated review. If given time to explore the app you can see there are options. It still loses a star for the high pressure tactics. It is day one, and I have been asked to rate the app 3 times. There is only 1 diet plan offered, and it is not keto or carnivore. I actually decided to try this app because I want to do the somatic exercise program, but it doesn't let you choose your exercise program either. It assigns you one, and then you can do extra things as seeded or wanted.
Developer response:
Hello. Thank you for your updated review. We are really happy to see that you have decided to join our team and make your fitness routine interactive with BetterMe. If you need any advice on app usage, we are always here to help you. All you need to do is reach out to us at [email protected]. Kind regards, team BetterMe