4.6
172K reviews
5M+
Downloads
Everyone
Age rating
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About healow

Healow App Description
Healow is like having your doctor's office in your pocket, but way less bulky. 🩺💊 Now you can nosy into your own medical records, chat with your care team like it's Hotline Bling, and line up those check-ups without needing to ring up the office.
Pros:
📨 Message the Care Team: Shoot quick, secure messages to your healthcare squad.
🧪 View Test Results: No more waiting rooms; see your lab results as soon as they're out!
📅 Self-schedule Appointments: Book appointments and peek into your upcoming visits any time—even after hours.
📲 Check in Before the Visit: Check in virtually and wave goodbye to tedious paperwork.
💻 Attend Virtual Visits: Doctor's house calls but Zoomified!
💊 Medication Management: See your meds, set reminders, and request refills—all without playing phone tag.
📜 View Medical History: Track your full medical history including allergies, immunizations, and those awkward teen years’ visits.
🏃 Monitor Vitals and Health Goals: Keep tabs on your weight, activity, fitness, and sleep to crush those health goals.
👨‍👩‍👧‍👦 Manage Multiple Family Members: Keep your entire clan’s health records under one roof... or app.
Cons:
🛠 Existing Patient Portal Required: You need to have a healow Patient Portal account at your doc's office.
🔑 Login Fuss: Initial setup requires login details, but just once—after that, it's all about the PIN or your fancy Face ID.
So, if you procrastinate calling your doctor as much as you do laundry, the Healow app might just keep you in check while keeping your undies clean! 👨‍⚕️🩲📲

What's New

We've made updates to enhance your experience. Keep your app updated for all the latest improvements!

Ratings & Reviews

Review Summary

People generally do not like the healow app, citing numerous issues such as difficulties in registration and login, frequent app crashes, poor navigation, inability to update or correct information, and lack of support for specific features like prescription refills and bill payments.

4.6
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AD
Ashley D
1/10/2025
63
Version: 7.3.0

Keeps demanding a signature to progress with check-in but doesn't show a place or prompt for one. I can't do anything past a certain point because of this. Total, infuriating garbage. Update: Developer suggested changing my phone's basic settings. That's not a reasonable solution. This app is the only one I've ever had this issue with and it's absurd to expect users to reconfigure their entire phone around a single app that they probably didn't want or choose in the first place.

Developer response:

We truly apologize for any difficulties you’ve experienced with the app. Could you kindly attempt to reduce the display/font size in your mobile device settings? If you're still encountering issues, please don't hesitate to contact our support team at [email protected].

BP
Brian Palombo
10/28/2024
35
Version: 7.3.0

I'm not impressed with this app, so far. First off, the Practice code I have doesn't match a practice. Second, I'm required to have a six (6) digital pin. the number keypad should also have letters, as does a phone keypad, that way it would be easier to use a word or some other anagram to remember instead of just six random numbers. Thirdly and most importantly, in the short five minutes of using this app I've been required to re-enter the pin four times since creating it. 3 x while typing this.

Developer response:

We apologize for any frustration our product may have caused you. We will take your feedback into consideration and make improvements where necessary. Kindly reach out to support through email [email protected] for any assistance.

S
ScottK63
12/9/2024
22
Version: 7.3.0

Looks good and fairly useful so far but it is annoying that every time you move away from it, like to look up information it requested, you have to put in your 6 character PIN again. A necessary security 'feature', I guess, but it would be great if they could give you a 30 second grace period or something.

Developer response:

Thank you for your review! We’re glad to hear that you find the app useful. We understand that having to enter the PIN frequently can be inconvenient, and we appreciate your suggestion for a grace period. We’ll take this into consideration for future updates.

LA
Lisa Amos
1/9/2025
10
Version: 7.3.0

Worst portal ever. Critical lab results not there, yet told they would be. Incorrect history. I've never had a knee replacement! There is no way to correct anything. Too quick of a timeout. Login is difficult when password field is blocked. 1 minute to copy/paste texted code!! The elderly can't possibly use this poorly designed app. Disgusted. Going to complain to my doctor. In writing if needed.

Developer response:

We regret to learn that your experience with our product hasn't been satisfactory. Your feedback is important to us, and we will strive to address your concerns. Please feel free to reach out to our support team at [email protected].

LS
Lee S
2/3/2025
Version: 7.3.1

This used to work great, now it doesn't! When I upgraded my Android phone and reinstalled the app, there are buttons missing on the VERIFY YOUR PRACTICE page, so you can't go any further! When I tried the same on my tablet (also Samsung) the buttons were there and it logged me in, but when I got to my medications page, there is no longer an option to request refills. And my practice specifically requests that we not use the messaging feature to request refills, so I'm having to call them in. : (

J
Jawad
1/29/2025
1
Version: 7.3.1

I have been unsuccessful in linking an account (second account). I've inputted all required information, logged into the application using my spouses credentials and it doesn't show the linked account? The weird part it, it showed a confirmation but no option to switch to other account. Can someone assist with the matter as there is no contact number listed.

SS
Shivapriya Saraswati
11/14/2024
68
Version: 7.3.0

Can't even get going. App gets stuck on "Verify Your Practice". Allows me to click "Show Locations" and "Show Providers". It doesn't let me choose a location and how can I choose any of the providers I know nothing about when I have specific needs? What a mess. Guess I have to do things the old fashioned way and call in the morning. So much for the convenience.

Developer response:

We truly apologize for the issues you’ve encountered with the app. This often occurs when the phone’s display or font size is set to maximum. Could you please try reducing the size in your phone settings? If the problem persists, feel free to reach out to us at [email protected] for further assistance. Thank you!

SP
Shawn Paul Stewart
1/8/2025
2
Version: 7.3.0

I don't like downloading unnecessary apps on my phone. signing up for the app took me an hour. It did not cooperate with the oversized text selections that I have on my phone. I had to change that. set up of the app took way too long. couldn't you just have imported all the sign ins and stuff from medfusion? just because a new company buys usmd, changing the portal is a pain in the butt. please make it easier for patients.

Developer response:

We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at [email protected]. Thank you.

OR
Oscar Rojas
1/14/2025
1
Version: 7.3.0

It is very annoying you cannot write in Spanish properly with the simple special characters like accents, etc. You need you remove the properly included accents before the message you can send the message because the app does not allow you too send it with special characters. It's just a message!!!!!

Developer response:

Thank you for your review and sharing your concerns regarding Spanish special characters. We understand how frustrating this can be and appreciate your feedback. Our team is looking into this issue to improve the app experience for all users. If you have any further suggestions, please feel free to reach out at [email protected]

NM
Nick Molina
1/10/2025
11
Version: 7.3.0

Buggy app . It biggest issue I seen is once you launch the televisit, don't switch to any other app, it drop you from the session and ends it, and brings you to home screen. If your provider hasn't join you can rejoin, if they have them it ends it permanently. Can't rejoin. So something as simple as checking you calender app kills the meeting. Also when you start the app, you audio source need to be picked , otherwise might not allow you to change. Once you start a visit, don't touch it.

Developer response:

We're sorry to hear that you've had a negative experience with our product. We value your feedback and will do our best to address your concerns. You can contact our support: [email protected]

Data Safety

Technical Information

DevelopereClinicalWorks LLC
Downloads5,000,000+
Initial Release3/12/2013
Current Version7.3.1
Required Android5.0+ (API 21 to 34)
Contains AdsNo
Paid AppNo
Developer Websitehttps://healow.com
Developer Email[email protected]

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