LiveWell with Advocate Aurora
Advocate Aurora HealthAbout LiveWell with Advocate Aurora
Ratings & Reviews
Review Summary
Users seem to have mixed reviews about the LiveWell with Advocate Aurora app; while many appreciate its ability to manage medical appointments, communicate with doctors, and access medical records, there are significant complaints about technical issues such as failed logins, erroneous billing statements, poor user interface, and problems after updates which make the app non-functional for some.
This is a one stop app where you can look up all your medical records/history/up to the second results on tests while keeping track of upcoming appointments reorder meds. I honestly can't find a flaw even a small one in this app. If you are apart of this group do yourself a huge favor and get this app. Easily the best Healthcare app I've ever had the pleasure of using. If you don't have it don't waste another second. I don't see how an app could possibly be better. 100 stars.
It was a great app at first. I used it to check appointments, message my doctor about concerns, reorder prescriptions and check on test results. I really came to depend on it. Now suddenly I'm told my account is disabled because I tried to log in too many times!!! I have cancer, I need to see the results of my cat scan, but I'm unable to use this app. WHY?? Because suddenly the password that I always used, that was saved and automatically used each and every time is suddenly not correct? So let me change it instead of locking me out of my own records.
Great for keeping track of everything, after the difficult set up process. Unfortunately it tracks and adds all your statements as a balance due, even if you've paid them. My most recent login said I had like $3000 due, when the actual total from the most recent statement is much less and correct. For a healthcare provider app they are sure trying to give their patients a heart attack!
I posted a bad review about two weeks ago... And it's gone missing. The app is no longer operational. This happened two updates ago. After the login page it auto quits every time. I've tried all of the tricks. Nothing fixed it. The app updated a day or so ago and I thought for sure this would be fixed. It wasn't. Now there's two factor authentication but the app quits immediately after that. So, it's still 0% functional.
Nice app. Signup ans login was a breeze. Lots of useful info! Could be better if I were able to remove reminders or mark reminders as "read". Navigation feels unnatural when I click back on my phone vs save when I update info. **2/14 update: used the check in function today. took way longer than checking in at the desk. would help if you made the "nothing changed" steps more fluid
The user interface is much more cumbersome and complex than it needs to be. I am a retired UI designer, among many other things. Saving my password should be an option. I have 70+ unique passwords to keep track of. I use the Google Chrome browser autofill and passwords manager which LiveWell does not support and I forget which one I used with this LiveWell app almost every time I must use it. Lots of your users will also be using those Chrome features.
It's ok.. a lot of information inaccurately populates in my profile, and some are showing up in "to do" list from 2010.. :/ For future appointments it shows my past appointments, and they are titled incorrectly, and there are many other discrepancies, etc. So the app could use a lot of improvements especially it being a medical app wirh medical records and information.
App is Missing appt information. I selected 'letters' and app returns to home screen. Too much time wasted to access letter info. As app does not allow you to see. Hopefully this letter was put in snail mail/usps. Worse than voice mail jail. As far as I can tell, I am also no longer able to download information to a document that i can print/save for use off line or mail. If it is possible... I cant find a way to do so.
Saturday March 12th, Livewell application still has a blank screen and Android reports the application isn't responding. I have to keep choosing close. The option of wait does not work. I can go on online in browser and view everything. March 24th 2022. This application still doesn't work. I uninstalled and reinstalled. It's still blank. What the hell do you people do with your day, fix this mess you've created
App works OK when it's needed. The UI could use improvements for sure. The latest update has an updated sign-in page. The"remember me" checkbox turns white with a very faint checkmark, to signify it's going to remember your username. That needs to be changed. Settings are buried deep in the app under "My Chart" and not an easier-to-find location. Really hate having to sign in every 2 minutes... Or at all on my password protected phone.