Sydney Health

I did love this app until recently. Suddenly it stopped working just on the reward area. Every time I go to that section my app closes. If I uninstall and reinstall then it works one time but the next time I open it (even if it is one minute later) it closes on me again and I have to start over. I called for help and they said it's my problem even though I have been using it for a year without a problem. The website works for certain things but has other issues that make it harder.

To "find care" you have to enter your ID# manually despite already being logged in, and when you submit it nothing happens? This is literally the most basic feature... Beyond this, the app is incredibly unresponsive, I mean it's clearly just a reskinned browser for their mobile site yet still every click takes about 5 seconds for something to happen, and even when I "continue as guest" to look for care I get stuck at a loading animation forever (well at least over 5 minutes). Absolutely unusable

This is the worst app I've ever used. I tried to find an urgent care location that was covered by my insurance. The nearest one that I drove to didn't even exist. I've now tried 3 times to schedule virtual care, and all 3 times either the physician cancelled last-minute or the app was having technical difficulties. This is extremely frustrating, and it's a perfect example of why healthcare in the US is abhorrent.

Hire a professional to make a new app. You definitely can afford it! The app is literally looks and functions like some student made for homework. And I'm not sure if was even high-school student, probably not. Extremely glitchy, heavy, not reliable. Such way of navigation and overall experience that absolutely denies any logical sense. Probably one of the worst android apps that I ever used. IOS app is no better. If I could give it negative rating, I definitely would. But 1* is the minimum here

At first glance, it seems pretty robust. Then, after attempting to use several functions, you realize that everything past your Profile and Digital ID cards just seems to give a spinning wheel. Provider lookup, spinning wheel. Import lab results, spinning wheel. Action items, spinning wheel. Non-app web version seems to work, app needs work.

1/21/2025 - Still not syncing with Google Fit. Very annoying. It worked for awhile and for the last few months it's back to not syncing again. All permissions have been granted to the app to access Fit information but this app is not syncing with the data. Stopped syncing with google fit. Worked fine before the last update. Had to uninstall and reinstall the app to get it start syncing again. Update....its back to not syncing again!

Finding care section is a hit or miss. A lot of incorrect data and someone very smart decided to put the FAX number in the provider list view which is useless. Once you go to the provider page, then it shows the correct phone number BUT when you call, the doc with that name doesn't exist and the address in the provider page doesn't match with the map view at all!

apparently won't be tracking my steps anymore since I quit Fitbit and got a Galaxy Smartwatch. Doesn''t show that I can connect that particular brand. Also can't get to the gym reimbursement form, says I don't have access to that program when I was just on a benefits meeting last week that said I should. Get a lot of "something went wrong give us time to fix it" or "We're sorry, but we encountered an error" or "Something went wrong, please try again" messages when clicking around.

Seems like a mess. Example: I get on and do an "assessment". It asks a few key questions and way too much gender/sexuality stuff, and then it's very hard to find the incomplete questions on submit. The whole form stutters. THEN once I get results and recommendations, great, but this result is LOST once I tap anything. I have no idea how to get back to it! Going back to the assessment, my answers are lost like I never did the form even though it's in my past/completed section. Careless mess.

This app is very buggy. I have been trying to schedule a virtual appointment for my wife who shows up under the insurance on the main page, but when trying to schedule the appointment, it only shows my information. The person I talked to stated to have them create an account, but that is not possible, as we share the same member ID number, and it just says the account is already created. It is only useful for searching for in network offices and ID cards.