Pawp: 24/7 Vet & Pet Care

The services are great, the UI's instructions are weird for the day of pet visits. it tells you when there's going to be a checkup, but it's impossible to determine when. I would much rather prefer to be able to say at 1500, rather than check when it allows me to press the "begin visit" button at what seems like a random time. I will say around 10:00am, the UI changed from "visit: today" to "visit: this evening." Still vague as hell.

I recently had the chance to use Pawp and I wanted to share my experience. Overall, I was REALLY impressed with the service and my interactions with Dr. Bethany. The app was super easy to navigate and I was able to schedule an appointment without any hassle. I also appreciated that I could choose between a video call or just chatting through the app. I ended up going with a video call and it was great to be able to SEE Dr. Bethany while we talked about MY PET'S PROBLEM.

I got a free year so decided to sign up. For the most part, it seems good. You can talk to an emergency vet whenever, get a care plan, and so on. However, it won't let me add notes about my pets. My cat needs a specific flea and tick medication due to skin allergies, but it won't allow me to specify that, and it automatically matches you with a flea and tick medicine that you can't change. I also can't go back and add allergies or anything else after completing the original assessment.

Pretty disappointed. Any issue basically results in being sent to a vet. I thought the whole point was to get help from a vet online without having to go. No real diagnosis is done. It's like a "we make you feel better app by chatting with you". I also never received a reminder for the annual renewal. They charged $99 for another year and claim to send reminders. After a day I canceled and contacted them and got their emails instantly. They refuse to ever refund anything! Terrible practice!!!

Cool concept but problems. No monthly subscription (which they apparently had before January 23 but now require a year up front). Cancelling the trial to stop the auto renewal actually cancels your remaining trial balance. Support can't turn the trial balance back on. Nothing told you that you would lose the remaining balance of your trial days. Is it worth it? Probably for some people. I'm just not going to pay 100 at the moment to ask 2 more questions while I should have a trial..

I've had issues with the "Get Care" button not working at all. It seemed to fix itself an hour or so later, but it was a very stressful period of time as my dog was seemingly experiencing an emergency. They did approve the emergency funds though which I'm thankful for. The support chat section of the app seems to crash each time after uploading a picture.

I'm comparing this to AirVet. AirVet is a bit pricier, but you can choose between video, phone, or chat, all on demand, whereas Pawp only has chat. The wait times are a bit longer for Pawp as well, but I like that you can choose whether or not to have the emergency fund and get a lower price. Great service with a little room to improve, but 100% still worth the money!

Very disappointed with the service and the charges. I have placed a complaint with the BBB. The customer service is rude and of no assistance. I've had multiple attempts and tried calling the number to actually speak to someone and all they send is a text to chat. Will not reccomend at all. I also had an experience with an incorrect diagnosis. I almost freaked out. I sent the same pictures and videos to another service and received the correct guidance unlike here.

Had to change my review based on my experience with not so friendly "customer service" side of Pawp. I had a free trial and used the service twice. Vets were great. However I've had alot happen recently and can't afford the $99 yearly fee. I needed to cancel by Oct 25. I canceled at 5:35 am Oct 25 but they had already charged me $99 at 4:30am EST which is 1:30am my time. I was told that it was my fault for not cancelling sooner and under no circumstances would i recieve a refund. Thanks Pawp.

Tried this out for the day and right off the bat, some deceptive business practices were evident. Auto-renew is tied directly to the membership. You can't simply opt-out of auto renewal; if you cancel the payment input, it cancels service. Try using a one-time use credit token. The service is also quite vague in what it does and doesn't do. No mention of pet prescriptions. It's basically a telehealth service for your pet/s. Also offers "pet insurance" coverage for emergency care for a fee. 😮‍💨